FAQ

GENERAL QUESTIONS

Where are you based?

Our base is in Bucharest, Romania.

How are your accessories so cheap?

We source our accessories from all over the world and want to bring you the most aesthetic items available which is what we mainly focus on, our accessories are designed to look the best. Also we have great buying power therefore we can pass these savings onto our customers.

 

How can I contact you?

You can contact us directly at 1exclusiveaccessory@gmail.com we aim to respond to all enquiries within 24 hours, this maybe slightly longer during holiday or busy periods.

ORDER QUESTIONS

Where do you ship too?

We ship all of our goods worldwide, we use well known international carriers to ensure your order gets to you quicky and securely. 

Do you offer free shipping?

Yes shipping on all orders is absolutely FREE.

Do you offer a express shipping service?

Yes, if you need your accessories trackable and slightly quicker than the standard delivery option then the express/tracked shipping service can be selected at checkout for a fee of 15 this delivery service takes around 5-20 days.

Will I have to pay duties and taxes on top of my order?

We are not responsible for any duties or taxes applied to your order in the destination country, these are fully the responsibility of the buyer. You can want to contact your local customs offices for more information before placing an order.

How long will my order take to arrive?

The free shipping service takes 20-45 business days for delivery and the express shipping service which can be selected and purchased at checkout takes 5-20 business days. Our dispatch time is 1-3 days upon receipt of your order.

I haven't received my order yet, what shall I do?

 Please contact us at 1exclusiveaccessory@gmail.comand we will be more than happy to update you on the progress of your order and estimated delivery date.

I have just received my accessories but it has arrived broken, what shall i do?

Please contact us immediately at 1exclusiveaccessory@gmail.com and we will immediately resolve any issues.

 

Do you accept returns?

Returns are accepted as long as they are returned within 7 days of receipt of product. All returns must be unworn, unused, no links removed and in original packaging as dispatched in. All refunds are minus our original P&P costs. We take no responsibility for customs and duty charges for parcels returned to us, if these are incurred then these will be taken out of the total refund amount along with any relevant damage or original postage charges.

 

PAYMENT QUESTIONS

What payment methods do you accept?

We accept secure payment through Paypal and accept all major credit and debit cards through our secure payment gateway.

Do you accept Western Union or bank transfers?

Sorry we do not accept Western Union or bank transfers

 

OTHER

Here at ExclusiveAccessories we love our customers and we love to see pictures of our customers with their purchases. Please tag us in pictures of you wearing your debonairtme timepiece for a chance to be featured on our Instagram or Facebook social media pages.